The "Ministry of Crap Ideas" has been active recently and have obviously been commissioned to assist Virgin Money with designing their telephone system.  All I want to do is find out why, 2 weeks after requesting it, they have not transferred my balance from another card to my Virgin card.  I can find out the current balance of my Virgin card and even the last transaction, but no-one will explain why the balance transfer has not happened.  I can even request a balance transfer by phone, but no information about a current balance transfer request.

If you choose the option to transfer a balance in the vain hope of speaking to someone, the call is placed in a bottomless pit known jokingly as a "queue" and I am told that the "Customer Support Team" (aka spotty, 18 year old chav with ever so slightly more concern for my plight as they have for, say, what colour pants I am wearing) are experiencing a large volume of calls.  The conclusion I have reached is, that Virgin Money must be really, really shite if so many people are having to call them to correct things and thus I should take my "custom" elsewhere.

I believe I would have more success in contacting the Tooth Fairy via fax than receiving any "support" from Virgin Money, perhaps I should invest in shares of bananas.  I anticipate that the banana trade will blossom and flourish since this appears to be the staple diet of the chimps that are employed to answer the phone for Virgin Money.