Oh, this man is spectacular and outdoes me completely in the ranting stakes! Unlike me, in his letter to Virgin the man remains reasonably calm and is, more importantly, funny.
I implore you to read the following article, it actually made me cry with laughter!
That’s excellent! I’ll say this for Mr Branson, he certainly knows how to run a business! That is excellent customer service (which makes a refreshing change – see http://www.quietlyinsane.com/pivot/entry..)!
http://uk.news.yahoo.com/blog/editors_co..